Are your products environmentally friendly?

Absolutely! Our toys are thoughtfully crafted with the
environment in mind, utilizing body-safe silicone, recyclable cardboard, and
biodegradable shipping bags. We're dedicated to merging pleasure with

What materials are your products made from?

Our products are meticulously fashioned from body-safe
silicone, rechargeable lithium-ion batteries, and ABS plastic. Each material is chosen for
its quality and safety to ensure you love your Viola Green toys.

How is my order shipped and is shipping discreet?

Your order will be our little secret! We ensure discreet
shipping with packaging that doesn't reveal the contents. Your package arrives
in a plain biodegradable shipping bag, so you don’t need to worry about the

What payment methods do you accept?

We aim to make your checkout experience smooth. We accept
major credit cards, PayPal, Afterpay, Apple Pay, and ZipPay, giving you various
options to choose from.

How is my order shipped and what are the shipping costs?

We offer free standard shipping to all our customers within
Australia via Australia Post

Do you offer international shipping?

Currently we're only shipping to customers within Australia, and New Zealand
although we have our eyes set on North America, and the UK soon. Keep your eyes peeled!

What is your return policy?

Your satisfaction is our absolute priority. Our 'Pleasure
' guarantees you  100-days to
decide. If you're not fully satisfied with your purchase, email us at support@violagreen.com.au and we will
send you a 100% refund in the form of a store credit.

Also, we love feedback, if one of our products didn’t quite
hit the spot for you, please let us know. That way we can improve our products
and give our customers a better experience.

How can I track my order?

Upon shipment, you'll receive a tracking number that lets you keep tabs on the status of your order. If you can’t find your order confirmation email, please check your spam folder.

Are your products safe to use?

Safety is paramount. Our products are made from body-safe
silicone and undergo rigorous testing to meet the highest safety standards,
ensuring you peace of mind as you explore.

Can I cancel my order after it's been placed?

We understand plans can shift. If your package hasn't been
shipped yet, reach out to our team, and we'll assist. If it's already en route,
you can email us at support@violagreen.com.au to take advantage of our ‘Pleasure Promise’.

How can I contact your customer support?

We're just an email away. For any queries, reach out to us
at support@violagreen.com.au. We are always happy to help.

Can I use my toy in the bath or shower?

Ah, the aquatic delight! I see you.

All our toys are either waterproof or water resistant. As such they are suitable for use in the shower or bath, but not so much for deep sea diving.

Please check the user manual of your particular product for individual details

Can I clean my Viola Green toy in the Dishwasher?

We advise against introducing them to the dishwasher. High
heat and soap spuds don't suit them.

What do Viola Green products arrive in? What’s included in my delivery?

Your order arrives discreetly packaged for your privacy.
Inside, you'll find your beautiful product, USB charging cable, and a drawstring bag.

Can I only use my toy for its recommended purpose?

Our toys can be quite versatile, and we appreciate your creativity.
While they come with their intended purpose, we're all for enhancing pleasure
in new and exciting ways. If you discover a sensation on your body, or your
partner's body that you want to explore, that's wonderful! Embark on your sensory journey, remembering to keep things smooth with lubrication and a leisurely pace.


How should I clean my toy and is it really that necessary?

Yes. Hygiene is key for both safety and longevity.

Prioritize a gentle cleanse before and after each rendezvous
using a toy cleaner or mild soap and warm water. It's a simple step towards both a healthy and
fulfilling experience.

Should I use lubricants with my Viola Green toy?

Lubricate with care! Compatible water-based lubricants can
enhance your experience. However, stay clear of silicone-based lubricants or oil-based lubricants –
they're not the best match for our silicone toys.

What if I don't like my toy?

Sometimes the chemistry isn't immediate. Our 100-day
'Pleasure Promise' offers you peace of mind. Return the toy within this window and receive a 100% refund in the form of a store credit to rekindle your

If you need help with choosing a suitable product, please reach out to support@violagreen.com.au and we can help you

If you have any other questions...

please contact us directly at director@violagreen.com.au or support@violagreen.com.au

Our friendly staff are always happy to be of assistance.

Don’t be shy to make the first move…